## Refunds for App Store Purchases

VVTerm Pro is sold through Apple’s App Store. Apple handles billing and refunds, and eligibility is determined by Apple’s policies.

## How to Request a Refund

To request a refund, use Apple’s official process:

1. Go to [reportaproblem.apple.com](https://reportaproblem.apple.com/)
2. Sign in with your Apple ID
3. Find your VVTerm Pro purchase
4. Select "Request a refund" and follow the prompts

We’re unable to issue refunds directly, but if you’re having trouble using the app, contact us and we’ll do our best to help.

## Subscription Cancellation

If you subscribed to VVTerm Pro Monthly or Yearly, you can cancel at any time:

1. Open Settings on your iPhone or iPad, or System Settings on Mac
2. Tap your Apple ID, then Subscriptions
3. Find VVTerm and tap "Cancel Subscription"

Upon cancellation:

- You'll retain Pro access until the end of your current billing period
- No further charges will be made
- Pro features will be disabled after the period ends
- Your servers and workspaces will remain, but free tier limits will apply

## Lifetime Purchases

Lifetime Pro purchases are one-time and do not require cancellation. Refunds are handled by Apple using the same process above.

## Contact Us

Questions or technical issues? Contact [vvterm@vivy.company](mailto:vvterm@vivy.company).